1. Refund Eligibility
At Greenative Agro, our priority is your satisfaction with our products. This Refund Policy outlines the circumstances under which you may be eligible for a refund on your purchase from [greenativeagro.com].
2. Product Return and Refund Process
2.1 Damaged or Defective Products
If you receive a damaged or defective product, please contact us within [number of days, e.g., 7 days] of receiving the item. To initiate the return process, please follow these steps:
- Contact Us: Reach out to our Customer Support Team at [your customer support email] or [your customer support phone number] with details and images of the damaged or defective product.
- Return Authorization: Our team will guide you through the return authorization process if a return is deemed necessary.
Upon receiving the damaged or defective item, we will inspect it and notify you of the approval or rejection of your refund.
2.2 Incorrect Product
If you receive an incorrect product, please contact us within [number of days, e.g., 7 days] of receiving the item. To initiate the return process:
- Contact Us: Reach out to our Customer Support Team at [your customer support email] or [your customer support phone number] with details of the incorrect product received.
- Return Authorization: Our team will guide you through the return authorization process if a return is deemed necessary.
Upon receiving the incorrect item, we will verify the error and arrange for the correct product to be sent to you or issue a refund.
3. Non-Refundable Items
Certain items are non-refundable:
- Personalized or customized items.
- Items damaged due to misuse or neglect.
4. Refund Approval
Refunds are subject to approval based on the return eligibility criteria mentioned in sections 2.1 and 2.2. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within [number of days, e.g., 14 days].